Legal Officers
GABFORGE UNLIMITED. Hosted at gabforge.com/legal/officers.
Interim Grievance Officer (IT Rules 2021 §3(2))
| Field | Value |
|---|---|
| Name | T. V. Rao |
| Designation | Founder & CEO, GABFORGE UNLIMITED (serving as Interim Grievance Officer pending a dedicated hire) |
grievance@gabforge.in |
|
| Postal address | GABFORGE UNLIMITED, 142, Spanzilla, Gulam Ali Guda, Parvathapur Road, Medipally, Hyderabad, Telangana, India 500098 |
| Acknowledgement SLA | Within 24 hours of receipt of a grievance |
| Resolution SLA | Within 15 days of receipt (statutory, per IT Rules 2021 §3(2); calendar days per settled statutory interpretation) |
| Appeal route | Grievance Appellate Committee under IT Rules 3A |
Users in India (or complainants concerning gabforge.in) may file a grievance via the channels above. We do not require any internal escalation as a precondition to approaching statutory consumer forums.
Statutory roles not currently applicable
As a matter of transparency, we confirm that the following officer roles — sometimes conflated with the Grievance Officer role — do not currently apply to GABFORGE UNLIMITED at our launch scale:
| Role | Why not applicable today |
|---|---|
| Nodal Contact Person (IT Rules 2021 §4) | This role applies only to Significant Social Media Intermediaries — i.e., intermediaries with more than 5 million registered users in India. We are well below this threshold at launch. We will appoint a Nodal Contact Person and publish their details here if and when we cross the threshold. |
| Resident Grievance Officer (IT Rules 2021 §4) | Same threshold as above. Also not currently applicable. |
| Chief Compliance Officer (IT Rules 2021 §4) | Same threshold as above. Not currently applicable. |
| Statutory Data Protection Officer (DPDP Act 2023 §10) | Applies only to Significant Data Fiduciaries, as classified by the Data Protection Board of India based on volume, sensitivity, and risk factors. GABFORGE UNLIMITED has not been so classified and does not meet the notified criteria at launch. We maintain a working privacy@gabforge.ai and privacy@gabforge.in inbox so data principals have a reliable contact channel regardless. |
If our scale or classification changes and any of these roles becomes statutorily required, we will appoint the role, publish the officer's details on this page, and update the Privacy Policy and Terms of Service accordingly within the statutory timelines.
Contact
- For grievances:
grievance@gabforge.in(primary) - For general legal notices:
legal@gabforge.com - For data-principal / data-subject requests (DPDP / GDPR / CCPA):
privacy@gabforge.aiorprivacy@gabforge.in
See the full contact directory at /legal/contact. The authoritative internal email list is maintained privately and is not published.
Legal basis
- Information Technology Act, 2000
- Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 — particularly §3(2) (Grievance Officer) and §4 (Significant Social Media Intermediary additional officers)
- Digital Personal Data Protection Act, 2023 — particularly §8(9) (contact for data-principal rights) and §10 (Significant Data Fiduciary DPO)
- Consumer Protection Act, 2019 — for consumer-specific grievance pathways
Last updated: 2026-04-21.