GabForge

Contact & Support

GABFORGE UNLIMITED. Hosted at gabforge.com/legal/contact.

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We answer our own email.

No ticket treadmill, no "your feedback is important to us" autoresponders with no follow-up.
Pick the right channel below, and a human will reply within the stated SLA.

1. Before you email — try these first

Many common questions have instant answers. Before opening a support thread, check:

  • Help Center — gabforge.ai/help — articles, walkthroughs, keyboard shortcuts.
  • Status page — status.gabforge.ai — live service health across all services (GF Everyday, plugins, auth, billing).
  • Privacy Policy — ../Legal/Privacy_Policy — most data questions are answered here.
  • Refund Policy — Refund_Cancellation_Policy — step-by-step refund flow in §9.
  • Community forum — gabforge.org/community — active user community, often quicker than email for "how do I..." questions.

2. Contact channels — pick the right one

I want to... Email SLA
Ask a general product / how-to question support@gabforge.ai 48 hours (Pro: 24 hours)
Report a bug or unexpected behaviour bugs@gabforge.ai 2 working days triage
Suggest a feature feedback@gabforge.ai 5 working days acknowledgement
Request a refund refunds@ on TLD of purchase 1 working day acknowledgement; 5 working days decision
Ask a billing / invoice question billing@ on TLD of purchase 1 working day
Cancel my subscription by email billing@ on TLD of purchase 1 working day confirmation (also self-service in-app)
File a privacy / data question privacy@ on your TLD 5 working days; 30 days for formal data-rights request
File an India grievance (IT Rules 2021 §3(2)) grievance@gabforge.in 24 hours acknowledgement · 15 days resolution (statutory)
Report abusive / illegal content on a subsite abuse@gabforge.live 24 hours triage; emergency content acted on immediately
File a DMCA / copyright takedown dmca@ on TLD hosting the content 24–48 hours
Report a security vulnerability security@ on any TLD · also /.well-known/security.txt 72 hours acknowledgement
Partner / enterprise / BD enquiries sales@gabforge.ai · enterprise@gabforge.ai · partnerships@gabforge.ai 3 working days
Press / media press@gabforge.ai 2 working days
Careers careers@gabforge.ai 5 working days; active roles acknowledged within 2
Corporate / investor investors@gabforge.com 5 working days
Legal notices (non-urgent) legal@ on the TLD concerned 5 working days

Working days = Monday–Saturday, excluding Sundays and Indian National Holidays. Our support team is primarily India-based (IST); urgent items outside IST business hours are triaged within the stated SLA window.

3. What to include when you email us

To get a fast, useful answer, include:

  1. The email address on your account (so we can look it up — do not send passwords or API keys).
  2. Which TLD you're using — gabforge.ai, gabforge.in, etc.
  3. Your plan tier — Free / Pro / Family Caregiver / BYOK.
  4. What you were trying to do — one or two sentences.
  5. What happened — the error message, screenshot, or unexpected behaviour.
  6. What you've already tried — saves a round-trip.
  7. Urgency — if you're blocked or at risk of losing data, say so in the subject line ("urgent:" prefix is fine).

For billing issues, also include the transaction reference from your invoice email or Settings → Billing → History.

Do not send: passwords, API keys, 2FA codes, or the content of confidential documents. We don't need them. If a debugging step requires one, we'll ask specifically.

4. Support tiers — what Free vs. Pro get

Free Pro / Family Caregiver
Email support ✅ 48 hours ✅ 24 hours
Community forum ✅ ✅
Help Center + docs ✅ ✅
Video walkthroughs ✅ ✅
Priority queue for billing / refunds ✅ ✅
Bug reports acted on ✅ ✅
Feature requests weighted ✅ ✅ (Pro votes weighted 2×)
Scheduled 1:1 support call — — (future; not currently offered)

No "premium support tier" upsell. The free tier gets real human support, just on a slightly longer SLA.

5. Status page and outage communication

Live service health: status.gabforge.ai — covers GF Everyday inference, plugins, auth, billing, subsite hosting, and third-party dependencies (Razorpay, Hetzner).

When there's an incident:

  • Status page is updated within 15 minutes of detection.
  • Affected users are emailed for incidents lasting > 2 hours or affecting paid-tier features.
  • A post-mortem is published within 72 hours of resolution for incidents lasting > 4 hours. Post-mortems are public, blameless, and include the fix.

Planned maintenance is announced at least 7 days ahead via email and on the status page. We target low-traffic windows (IST 02:00–04:00).

6. India grievance redressal (statutory)

For users in India, or for complaints concerning gabforge.in:

  • Interim Grievance Officer: T. V. Rao (Founder & CEO, filling the role in the interim pending a dedicated hire)
  • Email: grievance@gabforge.in
  • Acknowledgement: within 24 hours of receipt.
  • Resolution: within 15 days (Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, §3(2); calendar days per statutory interpretation).
  • Appeal route: Grievance Appellate Committee under IT Rules 3A.
  • Additional escalation: District Consumer Disputes Redressal Commission in your jurisdiction (for consumer claims), or the Consumer Helpline 1915 / consumerhelpline.gov.in.

We will not require you to pursue internal grievance steps before approaching statutory forums.

7. Security disclosure — we welcome researchers

We run a coordinated disclosure programme. If you find a vulnerability:

  • Email: security@gabforge.ai (PGP key at /.well-known/security.txt).
  • Acknowledgement: within 72 hours.
  • Triage and reproduction: within 7 days.
  • Fix and disclosure agreement: negotiated case-by-case. Default: fix within 90 days, coordinated public disclosure.
  • Recognition: we publish a security-researchers hall of fame on gabforge.ai/security.
  • Bounty: we do not currently run a cash bounty. We aim to start one once annual revenue passes the threshold; meanwhile, we offer merchandise, a year of Pro, and public credit.

8. Physical address

GABFORGE UNLIMITED
142, Spanzilla, Gulam Ali Guda, Parvathapur Road, Medipally, Hyderabad 500098

Statutory notices accepted at the registered office; day-to-day communication by email is strongly preferred (faster, traceable).

9. Social media — what we answer where

We maintain presence on a small set of platforms to listen and reply:

  • X / Twitter — @gabforge — product announcements, quick help replies.
  • LinkedIn — company page — careers, press, B2B updates.
  • GitHub — github.com/gabforge — OSS repos, issues, discussions (for .org projects).
  • Community forum — gabforge.org/community — primary home for user discussion.

Support requests via social DM are not an SLA channel. We may redirect you to support@ for anything beyond a quick question. Account-specific or billing issues cannot be handled via social DM for security reasons.

10. Do not contact us about...

  • AI-provider bills (BYOK) — OpenAI, Anthropic, Google, etc. charge you directly. Contact them.
  • Payment-method changes at your bank — we don't hold cards; contact your bank.
  • Content moderation on other platforms — we only moderate gabforge.live subsites; complaints about content elsewhere belong with that platform.
  • Unsolicited marketing / list-exchange — we do not sell or exchange user contact lists.

Which sections apply to which users

This Contact & Support page is the same across every GabForge site that publishes it. The table below is a reader's guide to which channels users typically need.

User group Sections most relevant
gabforge.ai / gabforge.in product users §2 (all channels), §3 (what to include), §4 (support tiers), §5 (status page)
India residents / gabforge.in users + §6 (India grievance redressal, IT Rules 2021 §3(2), Interim Grievance Officer T. V. Rao at grievance@gabforge.in, Consumer Helpline 1915)
gabforge.live subsite publishers + readers + §2 abuse / DMCA rows (abuse@gabforge.live, dmca@gabforge.live)
gabforge.org OSS users + donors Community forum at gabforge.org/community is the first stop; donation queries → donations@gabforge.org (per Donation_Page §8)
gabforge.com visitors §2 rows for press (press@gabforge.ai), careers (careers@gabforge.ai), investors (investors@gabforge.com), legal (legal@gabforge.com). No product-support SLA (no user product on .com).
Security researchers (any TLD) §7 (disclosure programme, security@gabforge.ai + /.well-known/security.txt)